Refund policy

Returns/Refund Policy

Thank you for shopping at BallbustingToys.com. We strive to provide a seamless and satisfactory shopping experience for all our customers. However, we understand that sometimes returns or refunds may be necessary. This Returns/Refund Policy outlines the process and conditions for requesting a return or refund.

  1. Eligibility:

    • You are eligible to request a return or refund if you have placed an order on our website.
    • The request must be made within 30 days from the date of the order.

  2. Return/Refund Request Process:

    • To request a return or refund, please contact our customer support team via email.
    • Provide relevant details regarding your order, including order number, item(s) purchased, and reason for the return/refund request.
    • Our customer support team will assess your request and communicate the next steps, including any additional information or documentation required.

  3. Conditions for Returns/Refunds:

    • The item(s) must be in their original condition, unused, and undamaged.
    • All original packaging, tags, and labels must be intact and returned along with the item(s).
    • Items may not be eligible for return or refund unless they are defective or damaged upon receipt.
    • Items are not eligible for return/refund if customer has ordered the incorrect size, colour, or ordered accidentally.

  4. Refund Options:

    • Upon approval of your return or refund request, we offer the following options: a) Refund to the original payment method: The refunded amount will be credited back to the original payment method used during the purchase. b) Store credit: Instead of a refund, you may choose to receive store credit, which can be used for future purchases on our website.

  5. Return Shipping:

    • You will be responsible for the return shipping costs.

  6. Processing Time:

    • Once the returned item(s) are received and inspected, we will initiate the refund within 5 business days.
    • The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

  7. Exchanges:

    • At this time, we do not offer exchanges. 

  8. Exceptions:

    • We reserve the right to deny a return or refund request if the item(s) do not meet the conditions mentioned in section 3 or if the request is made after the specified timeframe.

By placing an order on our website, you acknowledge and agree to abide by this Returns/Refund Policy. We reserve the right to modify or update this policy at any time without prior notice. It is your responsibility to review this policy periodically.

For any further inquiries or assistance regarding returns or refunds, please contact our customer support team.

Last updated: 29/07/2023